Privacy Policy
Casa Verde Cliff Resort and Spa
Effective Date: August 1, 2025
1. Introduction
Casa Verde Cliff Resort and Spa (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information You Provide
We may collect the following personal information when you:
- Make reservations or bookings
- Create an account on our website
- Contact us with inquiries
- Subscribe to our newsletter
- Participate in surveys or promotions
- Use our spa services
- Use our padel court and other amenities
Information collected includes:
- Full name and contact information (email, phone, address)
- Payment information (credit card details, billing address)
- Government-issued ID for registration purposes
- Preferences for room type, dietary restrictions, special requests
- Emergency contact information
- Loyalty program information
- Communication preferences
2.2 Information Automatically Collected
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Location data (with your consent)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from:
- Travel booking platforms and agencies
- Social media platforms (when you interact with our pages)
- Marketing partners and affiliates
- Credit card companies and payment processors
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Processing and managing your reservations
- Providing hotel and spa services
- Facilitating check-in and check-out processes
- Customizing your stay experience
- Handling special requests and preferences
3.2 Communication
- Sending booking confirmations and updates
- Providing customer support
- Responding to your inquiries
- Sending newsletters and promotional materials (with consent)
- Conducting customer satisfaction surveys
3.3 Business Operations
- Processing payments and managing billing
- Maintaining customer records
- Analyzing website usage and improving our services
- Preventing fraud and ensuring security
- Complying with legal obligations
3.4 Marketing and Personalization
- Personalizing your website experience
- Sending targeted offers and promotions
- Developing new services and amenities
- Conducting market research
4. Information Sharing and Disclosure
4.1 We Share Information With:
- Service Providers: Third-party companies that help us operate our business (payment processors, booking systems, cleaning services, transportation providers)
- Business Partners: Travel agencies, tour operators, and other hospitality partners
- Legal Authorities: When required by law, court order, or government regulation
- Emergency Situations: To protect the safety and security of our guests and staff
4.2 We Do Not:
- Sell your personal information to third parties
- Share your information for others’ direct marketing without your consent
- Use your information for purposes other than those described in this policy
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data during transmission
- Secure servers and databases
- Regular security audits and monitoring
- Employee training on data protection
- Access controls and authentication systems
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us analyze website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Deliver relevant advertisements
6.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, including:
- Guest records: 7 years after your last stay
- Financial records: As required by applicable tax laws
- Marketing preferences: Until you unsubscribe
- Website analytics: Aggregated data may be retained indefinitely
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Objection: Object to processing of your information
- Restriction: Request limitation of processing
- Withdrawal: Withdraw consent at any time
To exercise these rights, contact us using the information provided below.
9. International Data Transfers
If you are located outside of [Country/Region], your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.
10. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, contact us:
Casa Verde Cliff Resort and Spa
Sitio Mankahilo, Consuelo, San Francisco, Philippines
Email: info@casaverdecliffresort.com
Phone: +63-962-255-8380
Website: www.casaverdecliffresort.com
Business Hours:
Monday – Sunday: 9:00 AM – 6:00 PM [Philippine Standard Time]
14. Governing Law
This Privacy Policy is governed by the laws of the Republic of the Philippines without regard to conflict of law principles.
